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Preserving the quality of tableware: zero compromise on B2B logistics safety.
CASE STUDY

Preserving the quality of tableware: zero compromise on B2B logistics safety.

A European manufacturer specializing in high-end tableware was exporting fragile goods to France, Belgium, and across Europe. Managing the risk of damage was a strategic issue for every shipment, as even a minor incident could jeopardize the reputation and added value of each batch. Thanks to the rigorous selection of qualified carriers and a damage-free delivery rate above 99.97%, DONE Deliveries enabled reliable and secure distribution tailored to the sector’s specific requirements.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Manufacturer of tableware and cutlery in Normandy region; B2B distribution to hotels, restaurants, and distributors in France, Belgium, and Western Europe.

Volume & seasonality

Average of 10 shipments per month with peaks during April-July period (+45%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment between 1,200 and 2,800 kg.

Delivery constraints

Narrow time windows (8 a.m.–12 p.m. and 1 p.m.–4 p.m.), unloading assistance, secured parking.

Targets

Eliminate delays, enable transport visibility

Objectives

98.42% of shipments delivered on time, transport tracking and email notifications via done space platform, transport cost reduction of over 13%
27
 h
Caen→Mulhouse transit time
801
 €
Example job price (Premium)
121
Number of shipments in 2025
98.42%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Caen
Mulhouse
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
27
 h
801
 €
Caen
Grenoble
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
27
 h
100
 €
Caen
Lyon
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
12
 h
452
 €
Caen
Rennes
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
5
 h
522
 €
Caen
Madrid
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
22
 h
1040
 €
Caen
Mainz
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
13
 h
841
 €
Mulhouse
Grenoble
Lyon
Rennes
Madrid
Mainz
Caen

Before/after (last 6 months)

-0,22
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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