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Preserving the quality of tableware: zero compromise on B2B logistics safety.
A European manufacturer specializing in high-end tableware was exporting fragile goods to France, Belgium, and across Europe. Managing the risk of damage was a strategic issue for every shipment, as even a minor incident could jeopardize the reputation and added value of each batch. Thanks to the rigorous selection of qualified carriers and a damage-free delivery rate above 99.97%, DONE Deliveries enabled reliable and secure distribution tailored to the sector’s specific requirements.
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99,95%
98,2%
99,6%
Client profile & transport requirements
Business
Manufacturer of tableware and cutlery in Normandy region; B2B distribution to hotels, restaurants, and distributors in France, Belgium, and Western Europe.
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Volume & seasonality
Average of 10 shipments per month with peaks during April-July period (+45%)
Units & packaging
EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment between 1,200 and 2,800 kg.
Delivery constraints
Narrow time windows (8 a.m.–12 p.m. and 1 p.m.–4 p.m.), unloading assistance, secured parking.
Targets
Eliminate delays, enable transport visibility
Objectives
98.42% of shipments delivered on time, transport tracking and email notifications via done space platform, transport cost reduction of over 13%
Transport solution & execution
Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Caen → Mulhouse | 5x palette EU, 120x80 cm, 900 kg | VAN, Bâché | 27 h | 801 € |
Caen → Grenoble | Chargement personnalisé, 230x180x160 cm, 1 100 kg | VAN | 27 h | 100 € |
Caen → Lyon | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Bâché | 12 h | 452 € |
Caen → Rennes | 8x palette EU, 120x80 cm, 5 100 kg | Porteur, Hayon élévateur | 5 h | 522 € |
Caen → Madrid | Chargement personnalisé, 230x180x160 cm, 1 100 kg | VAN, Hayon élévateur | 22 h | 1040 € |
Caen → Mainz | Chargement personnalisé, 230x180x160 cm, 1 100 kg | VAN | 13 h | 841 € |
Before/after (last 6 months)
Procedures & Risk Control
Strict 5-step carrier verification process with document checks and internal performance ranking
24/7 Track&Trace Team with continuous driver contact
Real-time shipment status updates via email & DONE Space platform
€300k CMR insurance included + all-risk cargo insurance with 1 click
Why trust us?
I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.
Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!
Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.
Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..
A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!
Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.
A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...
Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.
I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.
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37
European countries
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Order your transport and consider it DONE
Our team supports you every step of the way
Via e-mail or phone - within 12 minutes, during business hours (8am - 5pm)
