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Protect the quality of artisanal chocolates with secure direct B2B delivery.
CASE STUDY

Protect the quality of artisanal chocolates with secure direct B2B delivery.

A player in the artisanal chocolate industry, specializing in premium products, needed to ensure the freshness of its goods and minimize handling during road transport to its distributors in Western Europe. Thanks to the option of direct deliveries with no intermediate reloading, and the use of suitable vehicles, the provider optimized safety, timeliness, and the integrity of each shipment, while meeting the quality requirements of the food sector.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal chocolate manufacturer focused on quality and sustainability; main activity in the Rhône-Alpes region; specialized B2B distribution to France, Belgium, and Switzerland.

Volume & seasonality

Average of 18 shipments per month with peaks during the November-February period (+39%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with restraining straps and anti-slip mats, total shipment weight between 1,000 and 2,400 kg.

Delivery constraints

Narrow time slots (9 a.m.–12 p.m. and 1 p.m.–5 p.m.), tail lift + pallet truck, delivery with mandatory prior call.

Targets

Enable transport visibility, reduce transit time by over 4 hours

Objectives

Transport tracking and email notifications via the DONE Space platform, 4–6 hours faster average transit, transport cost reduction of over 18%
25
 h
Montpellier→Niort transit time
1788
 €
Example job price (Premium)
154
Number of transports in 2025
98.43%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Montpellier
Niort
16x palette EU, 120x80 cm, 7 400 kg
Porteur
25
 h
1788
 €
Montpellier
Perpignan
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
3
 h
577
 €
Montpellier
Toulouse
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
4
 h
389
 €
Montpellier
Roanne
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
7
 h
403
 €
Montpellier
Augsburg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
18
 h
753
 €
Montpellier
Stuttgart
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
16
 h
920
 €
Niort
Perpignan
Toulouse
Roanne
Augsburg
Stuttgart
Montpellier

Before/after (last 6 months)

-0,2
Cost per shipment
-3h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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