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Protecting the quality of artisanal products with direct and secure deliveries in France and Europe.
CASE STUDY

Protecting the quality of artisanal products with direct and secure deliveries in France and Europe.

An artisanal biscuit manufacturer based in southern France needed to manage the distribution of sensitive and fragile products to retailers and fine grocery stores, especially during the high-demand summer season. To meet product protection requirements and delivery deadlines to France and neighboring markets, the logistics provider implemented direct rotations with no reloading and adapted the fleet to the specific needs of the sensitive food sector, optimizing the safety and freshness of shipments on every route.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal producer of biscuits and dry pastries; based in Provence-Alpes-Côte d’Azur; supplies specialized distribution networks and gourmet shops in France and Belgium.

Volume & seasonality

Average of 12 shipments per month with peaks during June-September (+17%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment between 800 and 2,500 kg.

Delivery constraints

Same-day pickup, unloading assistance, rapid POD.

Targets

Eliminate delays, trucks available on demand

Objectives

99.01% of shipments delivered on time, average truck availability for 99.6% of orders placed, transport cost reduction of over 17%
17
 h
La Ciotat→Nantes transit time
805
 €
Example job price (Premium)
85
Number of transports in 2025
99.01%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
La Ciotat
Nantes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
17
 h
805
 €
La Ciotat
Strasbourg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
14
 h
50
 €
La Ciotat
Lorient
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
19
 h
913
 €
La Ciotat
Grenoble
16x palette EU, 120x80 cm, 7 400 kg
Porteur
8
 h
715
 €
La Ciotat
Malaga
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
26
 h
801
 €
La Ciotat
Mainz
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
17
 h
586
 €
Nantes
Strasbourg
Lorient
Grenoble
Malaga
Mainz
La Ciotat

Before/after (last 6 months)

-0,22
Cost per shipment
-6h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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