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Punctuality and real-time visibility for high-end watch and jewelry logistics.
CASE STUDY

Punctuality and real-time visibility for high-end watch and jewelry logistics.

A major player in the distribution of luxury watches and jewelry, based in Bordeaux, was facing challenges with visibility on its supplies and punctuality for highly secure shipments. Our transport team strengthened 24/7 monitoring and proactive supervision, ensuring strict adherence to pick-up and delivery deadlines across the Nouvelle-Aquitaine region and beyond. The addition of proactive notifications enabled this distributor to guarantee uninterrupted service to its demanding B2B clientele.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialized distributor of luxury watches and jewelry; headquarters and stores in Bordeaux; coverage in Nouvelle-Aquitaine and national key accounts.

Volume & seasonality

Average of 10 shipments per month with peaks from November to February (+37%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, total shipment weight from 900 to 2,400 kg, secured with lashing straps and anti-slip mats.

Delivery constraints

Night delivery, safety rope for customs, secured parking.

Targets

Reduce transit time by more than 3 hours, eliminate delays

Objectives

Faster average transit by 4-7 hours, 99.02% of shipments delivered on time, transport cost reduction above 17%
15
 h
Paris→Cannes transit time
50
 €
Example job price (Premium)
159
Number of shipments in 2025
99.02%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Cannes
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
15
 h
50
 €
Paris
Dijon
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
8
 h
100
 €
Paris
Perpignan
2x palette EU, 120x80 cm, 300 kg
VAN
14
 h
524
 €
Paris
Bourges
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
4
 h
550
 €
Paris
Stuttgart
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
11
 h
375
 €
Paris
Madrid
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
22
 h
664
 €
Cannes
Dijon
Perpignan
Bourges
Stuttgart
Madrid
Paris

Before/after (last 6 months)

-0,13
Cost per shipment
-5h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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