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Quality guarantee and zero damage for B2B chocolate and cocoa logistics in Europe.
CASE STUDY

Quality guarantee and zero damage for B2B chocolate and cocoa logistics in Europe.

A major European player in chocolate products and cocoa ingredients, this manufacturer faced the challenge of sensitive, high-value B2B shipments across a broad international network. To preserve product integrity when delivering to distributors and food industry customers, our logistics team relied on a strict carrier vetting process and quality monitoring, achieving a damage-free delivery rate of 99.97%. Shipments are thus secured to all key Western and Northern European countries.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

European producer of chocolate products and ingredients; main site in the Nouvelle-Aquitaine region; B2B delivery to distributors and industrial customers in Western and Northern Europe.

Volume & seasonality

Average of 24 shipments per month with peaks during October-December (+29%)

Units & packaging

EU pallets 120x80 cm, 14 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment between 1,600 and 3,500 kg.

Delivery constraints

Narrow time windows (9 am–12 pm and 1 pm–4 pm), loading assistance, pre-call mandatory for delivery.

Targets

Reduce transit time by more than 4h, enable transport visibility

Objectives

Faster average transit by 4-7h, transport tracking and email notifications on the done space platform, transport cost reduction of over 13%
10
 h
St-Étienne→Troyes transit time
555
 €
Example job price (Premium)
175
Number of shipments in 2025
99.33%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
St-Étienne
Troyes
5x palette EU, 120x80 cm, 900 kg
VAN
10
 h
555
 €
St-Étienne
Angers
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
11
 h
916
 €
St-Étienne
Le Havre
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
12
 h
818
 €
St-Étienne
Toulouse
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
9
 h
700
 €
St-Étienne
Berlin
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
22
 h
1135
 €
St-Étienne
Brussels
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
13
 h
757
 €
Troyes
Angers
Le Havre
Toulouse
Berlin
Brussels
St-Étienne

Before/after (last 6 months)

-0,09
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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37

European countries

We deliver across the whole of Europe.
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