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Reactivity and 99.6% availability rate for B2B equipment logistics in Lorraine.
CASE STUDY

Reactivity and 99.6% availability rate for B2B equipment logistics in Lorraine.

A rental provider of equipment and machinery for construction, established in the Grand Est region, needed to handle fluctuating B2B customer demands and sites requiring quick machine availability, while ensuring service flexibility and continuity. DONE Deliveries guaranteed 99.96% vehicle availability and enabled express pickup and delivery in Lorraine through a dense network, delivering the expected responsiveness and smooth handling of logistics flow peaks.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Rental provider of construction and landscaping equipment and machines; local branches in Lorraine; rentals and deliveries to construction and green space professionals in the Grand Est region.

Volume & seasonality

Average of 18 shipments per month with peaks during the March-July period (+23%)

Units & packaging

Custom goods 320x150x130 cm secured with tie-down straps and corner protections, total weight per shipment between 2,200 and 7,000 kg.

Delivery constraints

Same-day pickup, safety cord for customs, fast POD.

Targets

Reduce transit time by more than 2 hours, enable transport visibility

Objectives

Faster average transit by 4-5 hours, shipment tracking and email notifications via the Done Space platform, transport cost reduction of over 14%
7
 h
Metz→Amiens transit time
727
 €
Example job price (Premium)
158
Number of transports in 2025
99.27%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Metz
Amiens
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
7
 h
727
 €
Metz
Lyon
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
8
 h
50
 €
Metz
Nantes
16x palette EU, 120x80 cm, 7 400 kg
Porteur
26
 h
1494
 €
Metz
Perpignan
2x palette EU, 120x80 cm, 300 kg
VAN
16
 h
569
 €
Metz
Amsterdam
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
9
 h
711
 €
Metz
Hamburg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
13
 h
508
 €
Amiens
Lyon
Nantes
Perpignan
Amsterdam
Hamburg
Metz

Before/after (last 6 months)

-0,18
Cost per shipment
-3h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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