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Responding to urgent logistics for trenchless infrastructure renovation.
CASE STUDY

Responding to urgent logistics for trenchless infrastructure renovation.

A specialist in underground network rehabilitation, operating mainly on urban and industrial sites, needed to manage large and urgent B2B shipments for its sites in the Auvergne-Rhône-Alpes region. Strict requirements for rapid vehicle availability and tight delivery timelines created significant challenges. Thanks to the responsiveness of its transport partner—able to secure 99.98% vehicle availability and same-day or next-day loading—these constraints were overcome.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in the installation and renovation of underground networks using trenchless technology; based in Auvergne-Rhône-Alpes; B2B operations at urban and industrial job sites across France.

Volume & seasonality

Average of 24 shipments per month, with peaks during March-July period (+23%)

Units & packaging

Custom goods 320x150x120 cm, secured by lashing straps and corner protectors, with total shipment weight between 3,200 and 7,000 kg.

Delivery constraints

Night delivery, loading assistance, secured parking.

Targets

Eliminate delays, immediate access to POD/CMR

Objectives

99.59% of shipments delivered on time, all documents available on the DONE Space platform, transport cost reduction over 17%
9
 h
St.-Claude→Tours transit time
50
 €
Example job price (Premium)
126
Number of shipments in 2025
99.59%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
St.-Claude
Tours
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
9
 h
50
 €
St.-Claude
Troyes
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
6
 h
50
 €
St.-Claude
Montpellier
5x palette EU, 120x80 cm, 900 kg
VAN
8
 h
757
 €
St.-Claude
Strasbourg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
8
 h
404
 €
St.-Claude
Dietzenbach
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
25
 h
907
 €
St.-Claude
Norderstedt
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
19
 h
975
 €
Tours
Troyes
Montpellier
Strasbourg
Dietzenbach
Norderstedt
St.-Claude

Before/after (last 6 months)

-0,11
Cost per shipment
-5h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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