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Secure premium chocolate flows through rigorous carrier verification.
CASE STUDY

Secure premium chocolate flows through rigorous carrier verification.

As a premium chocolate manufacturer specializing in transforming cocoa beans into finished products, this producer faced a dual challenge: preserving the integrity of fragile goods and ensuring an extremely low damage rate during B2B deliveries to specialized networks in France and Europe. Thanks to the provider’s five-step selection process, shipments are carried out with almost no incidents, ensuring product protection and quality throughout the entire logistics chain.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Chocolate manufacturer based in Lyon; selective cocoa sourcing; B2B distribution to chocolatiers and specialty stores in France and Western Europe.

Volume & seasonality

An average of 19 shipments per month with peaks during September-December (+43%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total shipment weight between 1,200 and 2,400 kg.

Delivery constraints

Fixed delivery hours, tail lift and pallet jack, GPS tracking.

Targets

Immediate access to POD/CMR, enabling transport visibility

Objectives

All documents available on the DONE Space platform, shipment tracking and email notifications on the DONE Space platform, transportation cost reduction of more than 12%
6
 h
Lyon→Auxerre transit time
370
 €
Example job price (Premium)
149
Number of shipments in 2025
98.55%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Lyon
Auxerre
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
6
 h
370
 €
Lyon
Brest
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
16
 h
927
 €
Lyon
Lille
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
12
 h
408
 €
Lyon
Paris
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
8
 h
362
 €
Lyon
Berlin
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
21
 h
1097
 €
Lyon
Coslada
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
34
 h
1207
 €
Auxerre
Brest
Lille
Paris
Berlin
Coslada
Lyon

Before/after (last 6 months)

-0,15
Cost per shipment
-5h
Shorter average transit time
99.98%
Undamaged delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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