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Securing B2B delivery of sensitive food products through a reliable European network.
CASE STUDY

Securing B2B delivery of sensitive food products through a reliable European network.

A producer of artisanal ice creams inspired by Asian flavors needed to quickly deliver its creations to specialized distributors and restaurants. With unpredictable demand in the summer season and highly sensitive goods, direct, temperature-controlled deliveries with no reloads were essential. DONE Deliveries enabled fresh, on-time shipments to several European capitals using suitable vehicles and real-time tracking.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal gourmet ice cream manufacturer; main production in Île-de-France; B2B deliveries to specialized outlets and restaurants in France, Belgium, and the United Kingdom.

Volume & seasonality

Average of 14 shipments per month, with peaks during June-September (+35%)

Units & packaging

EU pallets 120x80 cm, 10 units per shipment, total shipment weight between 1,200 and 2,000 kg, secured with tie-down straps and anti-slip mats.

Delivery constraints

Fixed loading hours, unloading assistance, rapid POD.

Targets

Trucks available on demand, eliminate delays

Objectives

Average truck availability for 99.6% of orders, 99.79% of shipments delivered on time, transport cost reduction over 20%
3
 h
Toulouse→Rodez transit time
50
 €
Example job price (Premium)
158
Number of transports in 2025
99.79%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Toulouse
Rodez
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
3
 h
50
 €
Toulouse
Le Mans
2x palette EU, 120x80 cm, 300 kg
VAN
12
 h
781
 €
Toulouse
Cannes
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
9
 h
427
 €
Toulouse
Besancon
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
13
 h
417
 €
Toulouse
Mainz
16x palette EU, 120x80 cm, 7 400 kg
Porteur
33
 h
1527
 €
Toulouse
Waterloo
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
17
 h
894
 €
Rodez
Le Mans
Cannes
Besancon
Mainz
Waterloo
Toulouse

Before/after (last 6 months)

-0,16
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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European countries

We deliver across the whole of Europe.
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