A major pet food manufacturer specializing in nutrition for cats and dogs faced the complexity of managing logistics flows between production units and distributors across Europe. Dealing with fluctuating demand and the need for reliable lead times without maintaining its own fleet, the logistics teams chose to access a vast network of vehicles available in 37 countries. This solution enabled regular deliveries in France and key European markets.

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Manufacturer of pet food; main production site near Villeneuve-sur-Lot; B2B deliveries to distributors and major chains in France and continental Europe.
Average of 11 shipments per month, with peaks during March-July period (+26%)
EU pallets 120x80 cm, 12 units per shipment, secured by tie-down straps and anti-slip mats, total shipment weight between 1,000 and 3,500 kg.
Fixed hours for loading, tail lift, delivery requires mandatory pre-call.
Trucks available on demand, immediate access to POD/CMR
Average truck availability of 99.57% of orders placed, all documents available on the Done Space platform, transport cost reduction of over 8%


Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Agen → Lorient | Chargement personnalisé, 230x180x160 cm, 1 100 kg | VAN | 11 h | 747 € |
Agen → Rouen | Chargement personnalisé, 230x180x160 cm, 1 100 kg | VAN, Bâché, Hayon élévateur | 13 h | 714 € |
Agen → Troyes | 2x palette EU, 120x80 cm, 300 kg | VAN, Bâché, Hayon élévateur | 13 h | 356 € |
Agen → Annecy | 8x palette EU, 120x80 cm, 5 100 kg | Porteur, Hayon élévateur | 26 h | 1099 € |
Agen → Bremen | 2x palette EU, 120x80 cm, 300 kg | VAN, Bâché, Hayon élévateur | 25 h | 574 € |
Agen → Maastricht | Chargement personnalisé, 230x180x160 cm, 1 100 kg | VAN, Hayon élévateur | 19 h | 915 € |
We rely on a network of over 13,000 verified carriers and 33,000 trucks and vans. This enables us to achieve a vehicle availability rate of 99.6%. In the 0.4% of cases where we cannot provide a vehicle, we offer compensation of €500.
Each transport is monitored 24/7 by our Track & Trace department. We achieve 99.2% on-time loading and 98.7% on-time delivery rates. In the event of significant delays due to our error, the freight may be reimbursed up to 100%.
You benefit from comprehensive tracking via DONE Space: real-time tracking map, automatic status updates (loading, departure, arrival), and email notifications. Our Track & Trace team monitors every step to anticipate issues and keep you informed.
By default, each transport is covered by carrier liability insurance (CMR) with a limit of up to €300,000 per incident. For high-value goods, it is possible to add, at booking, an all-risk Cargo insurance covering nearly the full value of the goods.
European countries
Unfortunately, our fleet does not run on some routes. To continue placing a transport order, please select another route.
Refresh the page and try again. If the problem persists, please contact us.
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