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Securing B2B supply of artisanal chocolates during seasonal peaks.
A French artisanal chocolatier, specialized in creating illustrated chocolate bars and premium confectionery, faced a marked rise in demand during festive periods while ensuring the integrity of sensitive shipments. With real-time tracking by a dedicated team and a tailored direct delivery service, the transport provider enabled goods to be shipped to multiple sales outlets in France and internationally, without disruption or damage, even during activity peaks.
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99,95%
98,2%
99,6%
Client profile & transport requirements
Business
Artisanal chocolate producer based in Île-de-France; B2B deliveries to concept stores, delicatessens, and department stores in France and Europe.
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Volume & seasonality
An average of 24 shipments per month with peaks during the October–December period (+36%)
Units & packaging
EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats, total shipment weight between 950 and 2,400 kg.
Delivery constraints
Narrow time windows (8 am–12 pm and 1 pm–4 pm), safety rope for customs, delivery with mandatory prior call.
Targets
Immediate access to POD/CMR, eliminate delays
Objectives
All documents available on the DONE Space platform, 99.74% of shipments delivered on time, transport costs reduced by over 20%
Transport solution & execution
Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Paris → Arras | 2x palette EU, 120x80 cm, 300 kg | VAN | 3 h | 443 € |
Paris → Besancon | 2x palette EU, 120x80 cm, 300 kg | VAN, Hayon élévateur | 7 h | 371 € |
Paris → Marseille | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN | 13 h | 498 € |
Paris → Auxerre | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Bâché | 3 h | 293 € |
Paris → Malaga | 5x palette EU, 120x80 cm, 900 kg | VAN | 30 h | 1527 € |
Paris → Martorell | 16x palette EU, 120x80 cm, 7 400 kg | Porteur | 31 h | 1535 € |
Before/after (last 6 months)
Procedures & Risk Control
Strict 5-step carrier verification process with document checks and internal performance ranking
24/7 Track&Trace Team with continuous driver contact
Real-time shipment status updates via email & DONE Space platform
€300k CMR insurance included + all-risk cargo insurance with 1 click
Why trust us?
I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.
Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!
Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.
Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..
A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!
Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.
A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...
Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.
I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.
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37
European countries
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