A recognized industrial player in the manufacturing of refrigeration equipment for retail and industry, this manufacturer needed to guarantee the integrity of its often large and complex shipments in its main European markets. The challenges included protecting technical and heavy goods during loading, transport, and unloading phases, while securing an exceptional damage-free delivery rate. Through a rigorous carrier selection and control process, combined with a proven 99.97% damage-free delivery rate, DONE Deliveries ensured reliable flows and peace of mind throughout the entire logistics chain.

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Manufacturer of industrial and commercial refrigeration solutions; main production site in Provence-Alpes-Côte d’Azur; B2B shipments to major players in distribution and industry across Western Europe.
Average of 17 shipments per month with peaks during June-September period (+15%)
Custom goods 320x160x130 cm secured by lashing straps and anti-slip mats, total weight per shipment between 2,400 and 5,800 kg.
Night delivery, unloading assistance, gps tracking.
Eliminate delays, reduce transit time by more than 3h
98.33% of shipments delivered on time, average transit faster by 4-11h, transport cost reduction of more than 17%


Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Aubagne → Reims | 8x palette EU, 120x80 cm, 5 100 kg | Porteur | 27 h | 1266 € |
Aubagne → Niort | 2x palette EU, 120x80 cm, 300 kg | VAN, Hayon élévateur | 14 h | 659 € |
Aubagne → Lorient | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Hayon élévateur | 19 h | 482 € |
Aubagne → Nancy | 2x palette EU, 120x80 cm, 300 kg | VAN | 12 h | 319 € |
Aubagne → Rome | 5x palette EU, 120x80 cm, 900 kg | VAN | 15 h | 706 € |
Aubagne → Magdeburg | 5x palette EU, 120x80 cm, 900 kg | VAN, Bâché | 23 h | 891 € |
Yes. This case illustrates our standard way of working: same-day or next-day loading, coverage of 37 European countries, a network of over 33,000 verified vehicles, and real-time tracking through the DONE Space digital platform.
Each transport is monitored 24/7 by our Track & Trace department. We achieve a 99.2% on-time loading ratio and a 98.7% on-time delivery rate. In case of significant delay due to our fault, the freight can be reimbursed up to 100%.
We apply a 5-step verification process: legal and compliance check, insurance verification, reputation review, performance history analysis, and assignment of an internal DONE score. This system allows us to reach a 99.95% damage-free delivery rate.
By default, each transport is covered by carrier liability insurance (CMR) with a limit of up to €300,000 per claim. For high-value goods, it is possible to add an "all-risk" Cargo insurance option at booking, covering nearly the full value of the goods.
European countries
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