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Securing the B2B transport of fragile bakery and pastry products across Europe.
CASE STUDY

Securing the B2B transport of fragile bakery and pastry products across Europe.

A manufacturer in the bakery and pastry sector, specialized in producing fresh and frozen pastries and viennoiseries, needed to guarantee the delivery of its sensitive goods to several European markets. Due to the fragility of the products, maintaining a low damage rate was essential. Thanks to a five-step carrier verification process and rigorous management, the logistics provider achieved a damage-free delivery rate of 99.98% while ensuring distribution to France, Spain, the United Kingdom, and Germany.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Bakery and pastry manufacturer; main production site in Pays de la Loire; B2B deliveries to major retailers and foodservice players in France, Spain, the United Kingdom, and Germany.

Volume & seasonality

Average of 22 shipments per month with peaks during October-December (+32%)

Units & packaging

EUR-pallets 120x80 cm, 14 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 1,200 and 3,200 kg.

Delivery constraints

Same-day delivery, tail lift, fast proof of delivery.

Targets

Trucks available on demand, transit time reduced by more than 2 hours

Objectives

Average truck availability at 99.78% of placed orders, average transit time faster by 4-7 hours, transport cost reduction over 9%
7
 h
La Rochelle→Toulouse transit time
50
 €
Example job price (Premium)
72
Number of transports in 2025
98.36%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
La Rochelle
Toulouse
2x palette EU, 120x80 cm, 300 kg
VAN
7
 h
50
 €
La Rochelle
Troyes
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
11
 h
100
 €
La Rochelle
Niort
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
2
 h
153
 €
La Rochelle
Marseille
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
14
 h
464
 €
La Rochelle
Genk
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
14
 h
802
 €
La Rochelle
Madrid
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
30
 h
961
 €
Toulouse
Troyes
Niort
Marseille
Genk
Madrid
La Rochelle

Before/after (last 6 months)

-0,21
Cost per shipment
-3h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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