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Securing the cold chain for artisanal ice cream delivered without damage or delay in B2B distribution.
CASE STUDY

Securing the cold chain for artisanal ice cream delivered without damage or delay in B2B distribution.

A French company specialized in manufacturing 100% natural artisanal ice creams and sorbets needed to quickly and safely ship its fresh products to stores and points of sale across France. Deliveries were sensitive to strict cold chain compliance and the risk of damage. Thanks to our rigorous carrier selection process and a 99.97% damage-free delivery rate, every shipment benefited from a reliable carrier, real-time tracking, and tailored solutions to preserve product quality up to the destination.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Production of artisanal ice creams and sorbets using natural ingredients; main production site in Occitanie; B2B distribution to specialty stores and supermarkets throughout France.

Volume & seasonality

Average of 22 shipments per month with peaks during the April-July period (+16%)

Units & packaging

EU pallets 120x80 cm, 14 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment between 1,200 and 2,500 kg.

Delivery constraints

Fixed delivery hours, loading assistance, GPS tracking.

Targets

Trucks available on demand, enable visibility of transport

Objectives

Average truck availability at 99.66% of orders, transport tracking and email notifications via the done space platform, transport cost reduction of over 16%
13
 h
Carcassonne→Vannes transit time
813
 €
Example job price (Premium)
112
Number of transports in 2025
99.47%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Carcassonne
Vannes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
13
 h
813
 €
Carcassonne
Niort
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
8
 h
601
 €
Carcassonne
Tarbes
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
4
 h
514
 €
Carcassonne
Amiens
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
30
 h
1104
 €
Carcassonne
Milan
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
14
 h
464
 €
Carcassonne
Hamburg
5x palette EU, 120x80 cm, 900 kg
VAN
26
 h
1208
 €
Vannes
Niort
Tarbes
Amiens
Milan
Hamburg
Carcassonne

Before/after (last 6 months)

-0,2
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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