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Securing the direct delivery of ethnic food products to French retailers.
CASE STUDY

Securing the direct delivery of ethnic food products to French retailers.

As a distributor of ethnic food products, the manufacturer must transport a wide range of sensitive goods to mass retail chains in France. Given the diversity of products and their transport requirements, controlling the risk of damage or delay is essential, as is the need for direct deliveries without reloading. The logistics provider deployed adapted solutions including refrigerated trucks, curtain siders or vans, ensuring speed, security, and traceability throughout France.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Ethnic food wholesaler-distributor; main site in Centre-Val de Loire; supplies mass retail and specialized retailers across France.

Volume & seasonality

Average of 23 shipments per month with peaks during May-September (+40%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment between 1,000 and 2,600 kg.

Delivery constraints

Narrow time slots (7 am–10 am and 1 pm–4 pm), safety cord for customs, secure parking.

Targets

Eliminate delays, trucks available on demand

Objectives

98.55% of shipments delivered on time, average truck availability on 99.63 of placed orders, transport cost reduction over 16%
4
 h
Ingré→Angers transit time
50
 €
Example job price (Premium)
127
Number of transports in 2025
98.55%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Ingré
Angers
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
4
 h
50
 €
Ingré
Poitiers
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
4
 h
514
 €
Ingré
Strasbourg
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
10
 h
560
 €
Ingré
Bordeaux
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
8
 h
438
 €
Ingré
Eindhoven
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
10
 h
335
 €
Ingré
Zwolle
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
27
 h
782
 €
Angers
Poitiers
Strasbourg
Bordeaux
Eindhoven
Zwolle
Ingré

Before/after (last 6 months)

-0,23
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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