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Securing the transport of sanitary supplies through rigorous carrier selection.
CASE STUDY

Securing the transport of sanitary supplies through rigorous carrier selection.

A French distributor of plumbing and sanitary equipment needs to regularly deliver fragile goods to building professionals. Given damage risks and diverse shippers, transport reliability was essential. Through a strict carrier verification process, a damage-free delivery rate of 99.98% was achieved on regular shipments within mainland France.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of plumbing and sanitary supplies; based in Île-de-France; B2B deliveries mainly to construction companies and installers in France.

Volume & seasonality

Average of 23 shipments per month, with peaks during March–July (+13%)

Units & packaging

Custom goods 240x150x120 cm, 6 units per shipment, secured with tie-down straps and corner protectors, total weight per shipment between 2,200 and 5,500 kg.

Delivery constraints

Fixed delivery hours, tail lift, GPS tracking.

Targets

Eliminate delays, immediate access to POD/CMR.

Objectives

99.25% of shipments delivered on time, all documents available on the Done Space platform, transport costs reduced by over 18%.
9
 h
Créteil→Nancy transit time
100
 €
Example job price (Premium)
113
Number of transports in 2025
99.25%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Créteil
Nancy
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
9
 h
100
 €
Créteil
Paris
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
1
 h
250
 €
Créteil
Roanne
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
10
 h
582
 €
Créteil
Lorient
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
8
 h
370
 €
Créteil
Bruges
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
5
 h
507
 €
Créteil
Stuttgart
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
11
 h
350
 €
Nancy
Paris
Roanne
Lorient
Bruges
Stuttgart
Créteil

Before/after (last 6 months)

-0,08
Cost per shipment
-2h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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