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Total visibility and guaranteed punctuality for food logistics in Île-de-France.
CASE STUDY

Total visibility and guaranteed punctuality for food logistics in Île-de-France.

A food e-commerce player, specialized in distributing fresh products, groceries, and artisanal specialties throughout the Paris region, was facing the need for regular and precise deliveries to professional clients and urban platforms. Thanks to 24/7 tracking, proactive supervision, and the provider’s punctuality guarantee, the supply chain became more reliable, enabling promises of availability and freshness to be kept, even during peak demand periods.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Platform specialized in online food distribution; based in Île-de-France; daily deliveries to B2B clients and urban sales points in Paris and the region.

Volume & seasonality

Average of 22 shipments per month with peaks during May-July period (+16%)

Units & packaging

Euro pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 1,000 and 2,800 kg.

Delivery constraints

Fixed delivery times, loading assistance, GPS tracking.

Targets

Trucks available on demand, enable transport visibility

Objectives

Average truck availability for 99.66% of orders, transport tracking and email notifications via the done space platform, reduction of transport costs by over 16%
28
 h
Paris→Perpignan transit time
900
 €
Example job price (Premium)
112
Number of shipments in 2025
99.47%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Perpignan
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
28
 h
900
 €
Paris
Quimper
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
10
 h
717
 €
Paris
Nancy
5x palette EU, 120x80 cm, 900 kg
VAN
7
 h
538
 €
Paris
Arras
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
3
 h
430
 €
Paris
Leverkusen
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
11
 h
664
 €
Paris
Bologna
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
18
 h
618
 €
Perpignan
Quimper
Nancy
Arras
Leverkusen
Bologna
Paris

Before/after (last 6 months)

-0,2
Cost per shipment
-6h
Shorter average transit time
99.97%
Undamaged delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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