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Vehicle availability and responsiveness for B2B distribution of artisanal sweets in France.
CASE STUDY

Vehicle availability and responsiveness for B2B distribution of artisanal sweets in France.

A player in the food industry specializing in the artisanal production of premium sweets faced distribution challenges in the national market, requiring speed and guaranteed capacity, especially during peak demand periods and the opening of new outlets. DONE Deliveries ensured same-day or next-day loading, with a 99.97% vehicle availability rate, for reliable and flexible deliveries to its stores and partners across France.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal producer of Asian-inspired sweet specialties; main workshop in the Centre-Val de Loire region; B2B distribution to specialty shops, fine grocers, and e-commerce partners in France, particularly in Paris.

Volume & seasonality

Average of 14 shipments per month with peaks during November-December period (+33%)

Units & packaging

EU pallets 120x80 cm, 10 units per shipment, total shipment weight 1,200 to 2,000 kg, secured with non-slip mats and tie-down straps.

Delivery constraints

Narrow time slots (8am–12pm and 2pm–5pm), tail lift + pallet truck, all-risks insurance.

Targets

Trucks available on demand, enabling transport visibility

Objectives

Average truck availability of 99.72% of placed orders, transport tracking and email notifications via the done space platform, transport cost reduction of over 15%
11
 h
Tours→Mulhouse transit time
630
 €
Example job price (Premium)
184
Number of shipments in 2025
98.87%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Tours
Mulhouse
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
11
 h
630
 €
Tours
Amiens
2x palette EU, 120x80 cm, 300 kg
VAN
7
 h
50
 €
Tours
Auxerre
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
4
 h
284
 €
Tours
Dijon
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
9
 h
620
 €
Tours
Tilburg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
12
 h
424
 €
Tours
Piacenza
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
17
 h
949
 €
Mulhouse
Amiens
Auxerre
Dijon
Tilburg
Piacenza
Tours

Before/after (last 6 months)

-0,2
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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