Alumexx, a leading supplier of professional building equipment, faced persistent challenges in their transport logistics. Their reliance on traditional groupage networks resulted in long delivery times, shipment damages, and limited tracking visibility — all of which impacted operational efficiency and customer satisfaction.

This case study explores how Alumexx partnered with DONE Deliveries to address these challenges by adopting a more streamlined, technology-driven transport solution. It will detail the improvements achieved in delivery speed, cargo integrity, cost management, and overall logistics operations, demonstrating how the company enhanced service reliability and expanded its reach across multiple European markets.

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About Alumexx

Alumexx supplies professional climbing equipment to both professional and DIY markets. Thanks to the high quality of its products and its own designs—created using the most modern production methods - Alumexx is recognized as a top brand in the market. ASC Group offers its equipment through three brands: ASC Group (Industrial), Euroscaffold (Professional), and Alumexx (DIY). The company has expanded from the Benelux region into the United States, Germany, France, Spain, and other European markets.

1. Understanding the Situation

a) Challenges in Logistics and Transport

Before implementing Quote&Go, Alumexx primarily relied on a groupage network for their transport operations. While this system provided cost benefits, it posed significant operational challenges.

Deliveries often took more than five days, leading to delays and customer dissatisfaction. Tracking options were limited, making it difficult to monitor shipments effectively. Additionally, frequent damages and lost pallets caused disruptions and increased operational costs.

Administrative complexities also played a role. Prices had to be calculated manually using a detailed and fragmented groupage pricing system. While transparent, this complexity often led to miscalculations, sometimes resulting in higher final invoices than expected.

When time-sensitive deliveries were required, Alumexx had to rely on alternative premium services that were reliable but significantly more expensive. This led to an ongoing challenge of balancing cost-efficiency with service reliability.

b) Operational Consequences of These Challenges

The inefficiencies in the previous transport system had direct business implications:

• Increased customer complaints due to damages, delays and lost pallets.
• Higher operational costs from compensating delays and managing logistics issues.
• Time-consuming processes that affected internal efficiency.

2. Addressing Key Challenges

DONE Quote&Go provides Alumexx access to an extensive network of 33,000 trucks and vans across Europe, ensuring reliable transport options even for urgent shipments. Alumexx currently operates in 11 European countries through the platform, out of the 37 countries where Quote&Go is available. This allows seamless cross-border deliveries, making it an ideal solution for international transport needs.

a) Discovering DONE Quote&Go

The platform stood out due to its intuitive interface, fast quoting system, and overall efficiency compared to previous solutions.

After an initial trial and a few test shipments, it was clear that DONE Quote&Go offered a more streamlined approach to managing transport operations and became a first option for international deliveries at Alumexx.

b) Most Valuable Features for Alumexx

One of the standout features of Quote&Go is its fast-quoting system, delivering a guaranteed price in just seconds. Combined with DONE Space for tracking and managing shipments, DONE’s service has significantly simplified the logistics process. This enables Alumexx to plan their transports efficiently and confidently.

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3. Results & Business Impact

Alumexx’s on-time delivery rate with DONE Quote&Go reaches 99.1%, exceeding DONE’s average. This ensures shipments arrive as planned, with minimal disruption. Each client, including Alumexx, is supported by a dedicated dispatcher and teams that oversee every transport stage, helping ensure speed, safety, and quick response if needed.

a) Operational Improvements

One of the key reasons Alumexx transitioned from groupage to Economy transport was the reduction in damages due to fewer handling points. Unlike groupage, where shipments undergo multiple transfers, Economy transport ensures faster and more direct deliveries, improving both speed and cargo integrity.

Since partnering with DONE Deliveries, Alumexx has successfully streamlined their transport operations, achieving notable improvements:

• Cost-effective shipping with approximately 40% savings compared to previous express transport solutions, offering a reliable and affordable alternative.
• Faster delivery times than groupage, with transit reduced from over 5 days to just 2, significantly improving efficiency.
• Minimized damage risk, as each delivery was completed with a single truck and no reloading. As a result, every shipment arrived without any damage.
• Transparent pricing, allowing for better financial planning and cost control.

The company now operates across 11 European countries, utilizing DONE Quote&Go’s network for international transport. Since the start of the cooperation, Alumexx has completed 610 transport operations, with 90% of them being Economy shipments.

b) Significant Quality Improvement

A dedicated consultant is always available to assist with any inquiries and to react immediately when issues arise. This proactive support ensures smoother operations and quick resolutions, reducing disruptions and maintaining delivery reliability.

The impact of DONE Quote&Go is particularly evident in service reliability. Previously, when pallets were misrouted, recovery could take weeks.

4. Summary & Recommendation

a) Overall Impact

Alumexx has experienced a tangible improvement in transport efficiency, with fewer delays, cost savings, and better service reliability. Quote&Go provided the flexibility needed for their operations while ensuring pricing transparency and a more user-friendly booking experience.

b) Who Should Use DONE Quote&Go?

• Highly recommended for companies seeking cost-effective, reliable Economy transport with real-time tracking.
• For those needing faster deliveries than groupage, with Alumexx reducing transit time from over 5 days to just 2.
• For companies requiring guaranteed vehicle availability — when a shipment is booked in Quote&Go, vehicle assignment is confirmed immediately.