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24/7 visibility and punctuality for B2B industrial refrigeration logistics in France.
CASE STUDY

24/7 visibility and punctuality for B2B industrial refrigeration logistics in France.

A player in the HVAC sector for the food processing industry, this manufacturer faced the need for rigorous monitoring and flawless punctuality for the delivery of refrigeration solutions to client sites. Thanks to continuous supervision of each shipment, real-time tracking, and a dedicated Track & Trace team, our transport provider was able to guarantee B2B deliveries on schedule across France, even during peak demand periods.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Designer and installer of climate control solutions for the food industry; based near Marseille (Provence); shipments to production plants and distributors in mainland France.

Volume & seasonality

Average of 16 shipments per month with peaks during June-September (+41%)

Units & packaging

Custom goods 320x150x130 cm secured with lashing straps and corner protectors, shipment weights between 2,800 and 7,000 kg.

Delivery constraints

Same-day pickup, tail lift + pallet jack, all-risk insurance.

Targets

Immediate access to POD/CMR, enable transport visibility

Objectives

All documents available on DONE Space platform, transport tracking and email notifications via done space platform, transport cost reduction of over 9%
7
 h
Velaux→Annecy transit time
689
 €
Example job price (Premium)
208
Number of shipments in 2025
98.33%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Velaux
Annecy
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
7
 h
689
 €
Velaux
Toulouse
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
7
 h
708
 €
Velaux
Metz
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
12
 h
470
 €
Velaux
Amiens
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
16
 h
464
 €
Velaux
Zaragoza
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
13
 h
527
 €
Velaux
Willebroek
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
31
 h
1002
 €
Annecy
Toulouse
Metz
Amiens
Zaragoza
Willebroek
Velaux

Before/after (last 6 months)

-0,1
Cost per shipment
-5h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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