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99.6% Transport Availability for High-End Food Logistics in Europe.
CASE STUDY

99.6% Transport Availability for High-End Food Logistics in Europe.

A recognized player in regional gourmet specialties markets high-end, fragile products with strict freshness and cold chain requirements, serving major retailers and international markets. Facing seasonal peaks and the need for fast deliveries to France and across Europe, tour management required flexibility and reliability. Partnering with a provider ensuring 99.96% vehicle availability effectively addressed urgent needs and ensured safe delivery even during last-minute requests.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Producer of South-Western gourmet specialties; main site in Dordogne; distribution to food retailers and international markets, mainly in France and Western Europe.

Volume & seasonality

Average of 23 shipments per month with peaks during October-December period (+12%)

Units & packaging

EU pallets 120x80 cm, 12 pallets per shipment, lashing straps and anti-slip mats, average shipment weight from 1,200 to 2,400 kg.

Delivery constraints

Night delivery, tail lift + pallet truck, fast POD.

Targets

Enable transport visibility, reduction of transit time by over 2 hours

Objectives

Tracking and notifications via the DONE Space platform, average transit time 4-8 hours quicker, transport cost reduction of over 16%
14
 h
Bergerac→Metz transit time
50
 €
Example job price (Premium)
210
Number of transports in 2025
98.92%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Bergerac
Metz
2x palette EU, 120x80 cm, 300 kg
VAN
14
 h
50
 €
Bergerac
Lille
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
14
 h
680
 €
Bergerac
Troyes
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
11
 h
300
 €
Bergerac
Reims
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
13
 h
585
 €
Bergerac
Dietzenbach
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
32
 h
994
 €
Bergerac
Girona
5x palette EU, 120x80 cm, 900 kg
VAN
9
 h
706
 €
Metz
Lille
Troyes
Reims
Dietzenbach
Girona
Bergerac

Before/after (last 6 months)

-0,16
Cost per shipment
-4h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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