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99.95% undamaged deliveries for B2B spice and ingredient transport.
CASE STUDY

99.95% undamaged deliveries for B2B spice and ingredient transport.

A player in the agri-food industry, specialized in the distribution of tailor-made spices and ingredients, needed to secure the distribution of sensitive food products to demanding industrial clients, without compromising the integrity of the goods. DONE Deliveries achieved a damage-free delivery rate of 99.97% through strict carrier selection and rigorous quality control across the pan-European network.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Supplier and packer of spices and culinary ingredients; logistics site in the Rouen area; regular shipments to food processors in France, Belgium, and Germany.

Volume & seasonality

Average of 21 shipments per month with peaks during October-February (+20%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 1,000 and 2,500 kg.

Delivery constraints

Same-day pickup, tailgate + pallet truck, secured parking areas.

Targets

Eliminate delays, reduce transit time by more than 4 hours

Objectives

98.93% of shipments delivered on time, average transit faster by 4-7 hours, transport cost reduction of over 10%
24
 h
Rouen→Strasbourg transit time
100
 €
Example job price (Premium)
152
Number of shipments in 2025
98.93%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Rouen
Strasbourg
16x palette EU, 120x80 cm, 7 400 kg
Porteur
24
 h
100
 €
Rouen
Perpignan
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
16
 h
603
 €
Rouen
Besancon
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
9
 h
638
 €
Rouen
Nantes
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
7
 h
451
 €
Rouen
Amsterdam
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
10
 h
354
 €
Rouen
Piacenza
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
18
 h
1011
 €
Strasbourg
Perpignan
Besancon
Nantes
Amsterdam
Piacenza
Rouen

Before/after (last 6 months)

-0,21
Cost per shipment
-5h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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