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Ensuring reliable B2B express transport for sensitive urban food flows.
CASE STUDY

Ensuring reliable B2B express transport for sensitive urban food flows.

An innovative player in urban food distribution, this specialist brings together merchants of fresh produce and gourmet groceries, delivering to professionals and retail outlets in several major French cities. Their logistics challenges centered on the secure handling of fragile, high-value goods and strict punctuality requirements to maintain freshness. DONE Deliveries strengthened security through rigorous carrier selection and achieved a 99.97% damage-free delivery rate, ensuring reliable deliveries within tight timeframes.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Digital food distribution platform bringing together local artisans; from a Lyon hub to urban food and retail outlets, mainly across France.

Volume & seasonality

An average of 24 shipments per month with peaks during November-December (+44%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats, total shipment weight between 1,200 and 2,400 kg.

Delivery constraints

Fixed loading hours, tail lift + pallet truck, delivery with mandatory advance call.

Targets

Immediate access to POD/CMR, transit time reduction of more than 4 hours

Objectives

All documents are available on the DONE Space platform, average transit time 4-11h faster, transport cost reduction of over 16%
26
 h
Marcq-en-Barœul→Grenoble transit time
889
 €
Example job price (Premium)
193
Number of transports in 2025
99.75%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Marcq-en-Barœul
Grenoble
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
26
 h
889
 €
Marcq-en-Barœul
Cholet
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
9
 h
50
 €
Marcq-en-Barœul
Arras
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
2
 h
173
 €
Marcq-en-Barœul
Chartres
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
6
 h
367
 €
Marcq-en-Barœul
Rotterdam
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
4
 h
401
 €
Marcq-en-Barœul
Maastricht
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
4
 h
405
 €
Grenoble
Cholet
Arras
Chartres
Rotterdam
Maastricht
Marcq-en-Barœul

Before/after (last 6 months)

-0,13
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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