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Delivering cinema seats without damage: reliability and logistics risk management.
CASE STUDY

Delivering cinema seats without damage: reliability and logistics risk management.

A French industrial company specializing in seating for cinemas and performance venues faced reliability challenges in delivering large and sensitive goods, often shipped to operators in France and Europe. Thanks to a meticulous carrier selection process and secure logistics monitoring, the provider achieved an exceptional rate of damage-free deliveries, reassuring the manufacturer about the protection of its products on every shipment.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Manufacturer of seating for cinemas and cultural spaces; factory and logistics center in Bourgogne-Franche-Comté; regular flows to Western and Southern Europe.

Volume & seasonality

Average of 10 shipments per month with peaks from March to June (+35%)

Units & packaging

Custom goods 300x150x120 cm secured with lashing straps and corner protectors, total weight per shipment between 2,400 and 6,000 kg.

Delivery constraints

Fixed loading hours, tailgate + pallet truck, GPS tracking.

Targets

Eliminate delays, enable transport visibility

Objectives

99.23% of shipments delivered on time, transport tracking and email notifications via the done space platform, transport cost reduction of over 16%
5
 h
Roanne→Valence transit time
100
 €
Example job price (Premium)
189
Number of shipments in 2025
99.23%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Roanne
Valence
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
5
 h
100
 €
Roanne
Le Mans
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
11
 h
100
 €
Roanne
Arras
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
11
 h
383
 €
Roanne
Strasbourg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
9
 h
403
 €
Roanne
Bruges
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
14
 h
496
 €
Roanne
Stuttgart
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
12
 h
735
 €
Valence
Le Mans
Arras
Strasbourg
Bruges
Stuttgart
Roanne

Before/after (last 6 months)

-0,16
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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