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Direct and secured deliveries for tableware and hospitality equipment flows in Europe.
CASE STUDY

Direct and secured deliveries for tableware and hospitality equipment flows in Europe.

Active in B2B distribution of tableware, culinary utensils, and decoration, this manufacturer served both large retailers and the hospitality network. They faced significant challenges with security, handling, and integrity of fragile goods during deliveries. Thanks to direct transport solutions without reloading, adapted vehicles, and meticulous process management, our team ensured rapid and optimal protection of products between France and multiple European regions.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

This client, specialized in the distribution of tableware and utensils for the restaurant industry, manages a logistics center in Île-de-France and coordinates pallet shipments to large retailers, the hotel sector, and independent stores in France and Western Europe.

Volume & seasonality

Average of 10 shipments per month with peaks during March-June period (+16%)

Units & packaging

Euro pallets 120x80 cm, 12 units per shipment, total shipment weight between 1,200 and 2,500 kg, secured with tie-down straps and anti-slip mats.

Delivery constraints

Same-day delivery, tail lift + pallet jack, all-risk insurance.

Targets

Trucks available on demand, enable transport visibility

Objectives

Average truck availability at 99.52% of placed orders, transport tracking and email notifications via the done space platform, transport cost reduction by more than 13%
10
 h
Lille→Poitiers transit time
765
 €
Example job price (Premium)
152
Number of shipments in 2025
99.46%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Lille
Poitiers
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
10
 h
765
 €
Lille
Tourcoing
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
1
 h
50
 €
Lille
Cholet
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
24
 h
818
 €
Lille
Le Mans
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
8
 h
679
 €
Lille
Ghent
2x palette EU, 120x80 cm, 300 kg
VAN
2
 h
150
 €
Lille
Martorell
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
22
 h
812
 €
Poitiers
Tourcoing
Cholet
Le Mans
Ghent
Martorell
Lille

Before/after (last 6 months)

-0,2
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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European countries

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