CASE STUDY

Ensuring the safety and reliability of reusable goods flows across France.

Active in the food and household product sector delivered in reusable containers, faced with the challenge of fast, damage-free deliveries of fragile goods to numerous cities. The key issues involved maintaining the integrity of pallets and managing rotations between sites, requiring expert support to minimize breakage and ensure constant vehicle availability. Thanks to a specialized team and strict carrier selection procedures, B2B logistics became smoother, achieving a 99.95% damage-free delivery rate.

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Any load up to 24,000 kg.

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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in food and household goods distribution in reusable containers; main logistics hub located in Hauts-de-France; primarily serves French urban areas.

Volume & seasonality

Average of 10 shipments per month with peaks during March–July period (+27%)

Units & packaging

EU pallets 120x80 cm, 14 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 1,000 and 2,800 kg.

Delivery constraints

Fixed loading times, tailgate + pallet truck, GPS tracking.

Targets

Enable transport visibility, eliminate delays

Objectives

Transport tracking and email notifications via the DONE Space platform, 99.78% of shipments delivered on time, transport cost reduction of over 9%

Saint-Martin-Boulogne→Paris transit time

557

€

Example job price (Premium)

153

Number of transports in 2025

99.78%

On-time delivery rate

Route	Load	Vehicle	Transit time	Price
Saint-Martin-Boulogne → Paris	5x palette EU, 120x80 cm, 900 kg	VAN	5 h	557 €
Saint-Martin-Boulogne → Annecy	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN, Bâché, Hayon élévateur	13 h	50 €
Saint-Martin-Boulogne → Tours	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN	8 h	448 €
Saint-Martin-Boulogne → Troyes	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN, Bâché, Hayon élévateur	7 h	653 €
Saint-Martin-Boulogne → Waterloo	Chargement personnalisé, 230x180x120 cm, 1 900 kg	Porteur, Hayon élévateur	7 h	446 €
Saint-Martin-Boulogne → Coslada	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN	25 h	874 €

Paris

Annecy

Tours

Troyes

Waterloo

Coslada

Saint-Martin-Boulogne

Before/after (last 6 months)

-0,13

Cost per shipment

-2h

Shorter average transit time

99.96%

Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.

Procedures & Risk Control

Why trust us?

I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.

Eurico Silvestre

Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!

Pierrine Delage

Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.

Jordy de Groot

Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..

Remo Latorre

A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!

Fabio Malensek

Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.

Mónika Molnár

A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...

XPO Pontchateau

Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.

Giuseppe Bottacin

I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.

Robin Trolez