A player in the agri-food industry, specializing in natural ingredients for foodservice professionals, needed to ensure reliable palletized goods deliveries to new European markets. Key challenges included real-time traceability, securing delivery time slots, and the ability to respond quickly to unexpected logistics events. Relying on 24/7 proactive tracking and precise flow management, the provider ensured timely arrival of shipments to distributors and chefs, including in France and Belgium.

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Producer of plant-based food ingredients in Dijon; product offer for foodservice professionals; B2B deliveries to distributors and kitchens in France, Belgium, and Western Europe.
Average of 23 shipments per month with peaks during March–June period (+15%)
EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total weight per shipment between 1,000 and 2,500 kg.
Fixed loading hours, unloading assistance, GPS tracking.
Reduce transit time by more than 3 hours, immediate access to POD/CMR
Faster average transit time by 4–12 hours, all documents available on the DONE Space platform, transport cost reduction of over 15%


Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Paris → Tourcoing | 8x palette EU, 120x80 cm, 5 100 kg | Porteur, Hayon élévateur | 7 h | 100 € |
Paris → Tarbes | Chargement personnalisé, 230x180x160 cm, 1 100 kg | VAN, Bâché, Hayon élévateur | 28 h | 100 € |
Paris → Le Havre | 2x palette EU, 120x80 cm, 300 kg | VAN, Bâché | 4 h | 295 € |
Paris → Nancy | 5x palette EU, 120x80 cm, 900 kg | VAN, Hayon élévateur | 7 h | 590 € |
Paris → Dietzenbach | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN | 9 h | 467 € |
Paris → Alkmaar | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Bâché, Hayon élévateur | 10 h | 434 € |
Yes. This case illustrates our standard way of working: same-day or next-day loading, coverage of 37 European countries, a network of over 33,000 vetted vehicles, and real-time tracking via the DONE Space digital platform.
Every shipment is monitored 24/7 by our Track & Trace department. We achieve a 99.2% on-time loading rate and a 98.7% on-time delivery rate. For significant delays due to our fault, the freight may be reimbursed up to 100%.
You benefit from full tracking via DONE Space: real-time tracking map, automatic status updates (loading, departure, arrival), and email notifications. Our Track & Trace team monitors each stage to anticipate issues and keep you informed.
We can arrange refrigerated vehicle transport for temperature-sensitive products. Depending on the project, we combine refrigerated vehicles, 24/7 tracking, and enhanced insurance to secure the entire supply chain.
European countries
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