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Guaranteeing reliable and tracked delivery of eco-friendly products on pallets across France.
CASE STUDY

Guaranteeing reliable and tracked delivery of eco-friendly products on pallets across France.

A French manufacturer specializing in solid cosmetics, eco-friendly cleaning products, and sustainable textiles was experiencing rapid growth and needed to regularly ship fragile goods, often on pallets, to various sales outlets. Using a transport solution with real-time tracking and 24/7 supervision ensured punctuality, complete traceability, and shipment security, while maintaining tight delivery times even during seasonal peaks. The approach covered all of France and several neighboring countries.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Manufacturer of solid cosmetics, eco-friendly detergents, and sustainable textiles; artisanal production in southern France; B2B distribution to specialized distributors, organic networks and concept stores in France and Western Europe.

Volume & seasonality

Average of 14 shipments per month with peaks during June-September period (+38%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats, total shipment weight between 900 and 2,800 kg.

Delivery constraints

Night delivery, security cord for customs, delivery with mandatory prior call.

Targets

Reduce transit time by over 4h, enable transport visibility

Objectives

Average transit 4-7h faster, transport tracking and email notifications via done space platform, transport cost reduction of more than 11%
26
 h
Marseille→Nancy transit time
1868
 €
Example job price (Premium)
97
Number of transports in 2025
98.69%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Marseille
Nancy
16x palette EU, 120x80 cm, 7 400 kg
Porteur
26
 h
1868
 €
Marseille
Besancon
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
24
 h
100
 €
Marseille
Paris
2x palette EU, 120x80 cm, 300 kg
VAN
13
 h
414
 €
Marseille
Montpellier
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
3
 h
274
 €
Marseille
Rome
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
15
 h
564
 €
Marseille
Willebroek
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
18
 h
529
 €
Nancy
Besancon
Paris
Montpellier
Rome
Willebroek
Marseille

Before/after (last 6 months)

-0,17
Cost per shipment
-2h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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