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Guaranteeing the freshness of artisanal ice cream through direct and protected deliveries.
CASE STUDY

Guaranteeing the freshness of artisanal ice cream through direct and protected deliveries.

Active in the agri-food sector, this artisan ice cream and sorbet manufacturer must deliver to business customers in the restaurant or event sectors, mainly in southeastern France. The main challenge: to transport pallets of sensitive products quickly, maintaining temperature integrity, especially during high summer demand. Our transport team implemented a tailored solution with direct deliveries—no reloading—using appropriate refrigerated vehicles, thus ensuring the goods remain perfectly intact to their destination.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal producer of ice cream and sorbets; production site near Aix-en-Provence; B2B distribution to restaurants and event organizers in the Provence-Alpes-Côte d’Azur region.

Volume & seasonality

Average of 21 shipments per month, with peaks during May-September period (+21%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with straps and anti-slip mats, total shipment weight between 1,200 and 2,400 kg.

Delivery constraints

Fixed loading times, security rope for customs, rapid POD.

Targets

Eliminate delays, immediate access to POD/CMR

Objectives

98.99% of shipments delivered on time, all documents available on the DONE Space platform, transport cost reduction of over 8%
11
 h
Aix-en-Provence→Limoges transit time
50
 €
Example job price (Premium)
185
Number of transports in 2025
98.99%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Aix-en-Provence
Limoges
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
11
 h
50
 €
Aix-en-Provence
Nantes
16x palette EU, 120x80 cm, 7 400 kg
Porteur
30
 h
2633
 €
Aix-en-Provence
Rouen
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
15
 h
495
 €
Aix-en-Provence
Tourcoing
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
17
 h
922
 €
Aix-en-Provence
Norderstedt
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
24
 h
699
 €
Aix-en-Provence
Getafe
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
18
 h
681
 €
Limoges
Nantes
Rouen
Tourcoing
Norderstedt
Getafe
Aix-en-Provence

Before/after (last 6 months)

-0,25
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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