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Limiting damage in B2B food distribution through a rigorous carrier selection process.
CASE STUDY

Limiting damage in B2B food distribution through a rigorous carrier selection process.

A specialist in the import and distribution of exotic and Creole food products faces major challenges: preserving the integrity of delicate goods throughout the supply chain, between the Rungis hubs and restaurant or retail networks across France. The transport provider implemented a multi-step verification process, ensuring that only reliable carriers handle shipments, achieving a damage-free delivery rate of 99.95%.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Wholesale distributor of exotic and Creole food products; based in Île-de-France, supplying restaurants and large retailers throughout France.

Volume & seasonality

Average of 17 shipments per month with peaks during March-July period (+24%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 1,100 and 2,800 kg.

Delivery constraints

Narrow time windows (7 am–11 am and 1 pm–5 pm), tail lift + pallet truck, delivery with mandatory advance call.

Targets

Reduce transit time by more than 4 hours, enable transportation visibility

Objectives

Average transit faster by 4-12 hours, transport tracking and email notifications via the Done Space platform, transport cost reduction of over 12%
6
 h
Paris→Dijon transit time
382
 €
Example job price (Premium)
77
Number of transports in 2025
98.25%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Dijon
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
6
 h
382
 €
Paris
Montpellier
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
13
 h
50
 €
Paris
Roubaix
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
7
 h
458
 €
Paris
Cholet
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
7
 h
659
 €
Paris
Kelsterbach
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
9
 h
712
 €
Paris
Rome
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
24
 h
760
 €
Dijon
Montpellier
Roubaix
Cholet
Kelsterbach
Rome
Paris

Before/after (last 6 months)

-0,15
Cost per shipment
-4h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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