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Responsiveness and availability for temperature-controlled food logistics in France.
CASE STUDY

Responsiveness and availability for temperature-controlled food logistics in France.

A key player in the agri-food sector specializing in the delivery of fresh and frozen products, with a network of local producers, faced the challenge of quickly finding available vehicles to ensure freshness of goods nationwide. Thanks to rapid vehicle mobilization and a 99.98% availability rate, the logistics provider met the challenges of speed and flexibility, while maintaining the cold chain for every shipment.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Supplier and distributor of temperature-controlled food products; main base in Île-de-France; national B2B distribution to restaurateurs, specialized distributors, and industrial clients across France.

Volume & seasonality

Average of 24 shipments per month with peaks during March–July period (+46%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 1,000 and 3,200 kg.

Delivery constraints

Same-day pickup, unloading assistance, mandatory advance call before delivery.

Targets

Immediate access to POD/CMR, enable transport visibility

Objectives

All documents available on the DONE Space platform, transport tracking and email notifications via DONE Space, transport cost reduction of over 11%
4
 h
Paris→Lille transit time
437
 €
Example job price (Premium)
117
Number of transports in 2025
99.14%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Lille
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
4
 h
437
 €
Paris
Colmar
2x palette EU, 120x80 cm, 300 kg
VAN
9
 h
50
 €
Paris
Annecy
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
9
 h
323
 €
Paris
Brest
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
10
 h
661
 €
Paris
Ulm
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
26
 h
1166
 €
Paris
Cologne
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
9
 h
328
 €
Lille
Colmar
Annecy
Brest
Ulm
Cologne
Paris

Before/after (last 6 months)

-0,08
Cost per shipment
-2h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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