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Secure and Damage-Free Transport for Coffee-Hospitality Logistics Flows in France.
CASE STUDY

Secure and Damage-Free Transport for Coffee-Hospitality Logistics Flows in France.

This key player in coffee roasting and distribution for the hotel and restaurant industry in France needed to ensure the security and integrity of its pallets of goods while maintaining punctual deliveries to regional branches. Through a strict selection of vetted carriers and well-organized delivery routes, the provider's expertise enabled a damage-free delivery rate of 99.97%, which is essential for products sensitive to quality. The logistics flows cover the entire French mainland.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Coffee roaster and distributor for hospitality industry professionals; operations based in Auvergne-Rhône-Alpes; nationwide service for CHR sector establishments and agencies.

Volume & seasonality

Average of 8 shipments per month with peaks during September-December (+46%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured by lashing straps and anti-slip mats, total shipment weight between 1,200 and 3,000 kg.

Delivery constraints

Night delivery, loading assistance, full risk insurance.

Targets

Enable transport visibility, eliminate delays

Objectives

Transport tracking and email notifications via the DONE Space platform, 98.69% of shipments delivered on time, over 11% reduction in transport costs
12
 h
Chambéry→Arras transit time
50
 €
Example job price (Premium)
212
Number of transports in 2025
98.69%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Chambéry
Arras
2x palette EU, 120x80 cm, 300 kg
VAN
12
 h
50
 €
Chambéry
Strasbourg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
9
 h
50
 €
Chambéry
Besancon
16x palette EU, 120x80 cm, 7 400 kg
Porteur
8
 h
643
 €
Chambéry
Colmar
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
8
 h
552
 €
Chambéry
Etten-Leur
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
16
 h
473
 €
Chambéry
Norderstedt
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
21
 h
1042
 €
Arras
Strasbourg
Besancon
Colmar
Etten-Leur
Norderstedt
Chambéry

Before/after (last 6 months)

-0,2
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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