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Secure B2B delivery of artisanal chocolate products in France with dedicated supervision.
CASE STUDY

Secure B2B delivery of artisanal chocolate products in France with dedicated supervision.

An artisanal chocolatier sought to distribute its fragile, high-value creations, produced in Brittany, to distributors and businesses across France. The main challenges involved managing products sensitive to shocks and temperature, highly seasonal demand, and a requirement for an extremely low damage rate. Through careful carrier selection and close monitoring at every stage, the proposed solution achieved a 99.97% damage-free delivery rate while securing flows during peak-volume periods.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal chocolatier specializing in the production of premium products; production and shipping from the Saint-Brieuc region; B2B deliveries to wholesalers, distributors, and companies throughout France.

Volume & seasonality

Average of 20 shipments per month with peaks during November-December (+21%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats, total weight per shipment between 900 and 2,000 kg.

Delivery constraints

Same-day pickup, tail lift + pallet truck, fast POD.

Targets

Trucks available on demand, enable transport visibility

Objectives

Average truck availability for 99.68% of placed orders, transport tracking and email notifications via the Done Space platform, transport cost reduction of over 20%
25
 h
Saint-Brieuc→Tourcoing transit time
100
 €
Example job price (Premium)
95
Number of transports in 2025
99.85%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Saint-Brieuc
Tourcoing
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
25
 h
100
 €
Saint-Brieuc
Reims
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
24
 h
100
 €
Saint-Brieuc
Nantes
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
4
 h
480
 €
Saint-Brieuc
Quimper
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
3
 h
257
 €
Saint-Brieuc
Hamburg
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
23
 h
914
 €
Saint-Brieuc
Maastricht
16x palette EU, 120x80 cm, 7 400 kg
Porteur
27
 h
1384
 €
Tourcoing
Reims
Nantes
Quimper
Hamburg
Maastricht
Saint-Brieuc

Before/after (last 6 months)

-0,14
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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