CASE STUDY

Securing the delivery of fragile artisanal products throughout the Hauts-de-France region.

A recognized player in artisanal patisserie, specializing in the production of fresh desserts, pastries, and catering products, faces delicate logistics challenges concerning the freshness and fragility of its goods delivered to B2B partners. The involvement of a transport provider with a robust carrier selection process and a 99.98% damage-free delivery rate has ensured the reliable distribution of these fine products in the region, while maintaining the integrity of the most sensitive shipments.

DONE Deliveries. Europe’s top logistics company for businesses.

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Any load up to 24,000 kg.

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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal patisserie with a main workshop in Douai; desserts and catering products distributed to restaurants, caterers, and specialty retailers in the Hauts-de-France region.

Volume & seasonality

Average of 19 shipments per month, with peaks during April-July (+44%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total weight per shipment between 900 and 2,400 kg.

Delivery constraints

Same-day pickup, loading assistance, all-risk insurance.

Targets

Ensure transport visibility, reduce transit time by more than 3 hours

Objectives

Transport tracking and email notifications via the DONE Space platform, average transit time reduced by 4-7 hours, transport cost reduction of over 19%

Douai→Tarbes transit time

949

€

Example job price (Premium)

193

Number of transports in 2025

98.49%

On-time delivery rate

Route	Load	Vehicle	Transit time	Price
Douai → Tarbes	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN	18 h	949 €
Douai → Bourges	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN, Bâché	9 h	50 €
Douai → Chartres	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN	6 h	565 €
Douai → Rouen	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN	4 h	472 €
Douai → Mainz	2x palette EU, 120x80 cm, 300 kg	VAN, Bâché, Hayon élévateur	8 h	405 €
Douai → Martorell	16x palette EU, 120x80 cm, 7 400 kg	Porteur	47 h	1852 €

Tarbes

Bourges

Chartres

Rouen

Mainz

Martorell

Douai

Before/after (last 6 months)

-0,08

Cost per shipment

-4h

Shorter average transit time

99.98%

Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.

Procedures & Risk Control

Why trust us?

I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.

Eurico Silvestre

Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!

Pierrine Delage

Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.

Jordy de Groot

Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..

Remo Latorre

A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!

Fabio Malensek

Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.

Mónika Molnár

A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...

XPO Pontchateau

Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.

Giuseppe Bottacin

I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.

Robin Trolez