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Secure the distribution of fuels and pellets through direct and tailored delivery.
CASE STUDY

Secure the distribution of fuels and pellets through direct and tailored delivery.

A regional distributor of fuels and heating solutions needed to ensure undamaged delivery of bulky and sensitive goods, including pallets of pellets and other fuels, to customers in France. Facing risks of delays and damage, our transport team prioritized direct delivery with suitable vehicles, with no transloading, ensuring product protection on every trip from the Somme to various locations in France.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of fuels (wood, pellets, heating oil, coal) and installer of heating solutions; based in Somme, northern France; deliveries to both individuals and businesses in Picardy and surrounding regions.

Volume & seasonality

Average of 17 shipments per month, with peaks during October–February period (+31%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment on average, securing straps and anti-slip mats used, total shipment weight between 1,000 and 3,000 kg.

Delivery constraints

Fixed delivery times, tail lift, mandatory advance call before delivery.

Targets

Immediate access to POD/CMR, transit time reduced by over 4 hours

Objectives

All documents available on the DONE Space platform, average transit time faster by 4–12 hours, over 20% transport cost reduction
27
 h
Caen→Annecy transit time
100
 €
Example job price (Premium)
175
Number of transports in 2025
99.42%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Caen
Annecy
16x palette EU, 120x80 cm, 7 400 kg
Porteur
27
 h
100
 €
Caen
Rouen
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
4
 h
100
 €
Caen
Mulhouse
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
13
 h
415
 €
Caen
Auxerre
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
7
 h
406
 €
Caen
Antwerp
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
9
 h
516
 €
Caen
Martorell
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
20
 h
1079
 €
Annecy
Rouen
Mulhouse
Auxerre
Antwerp
Martorell
Caen

Before/after (last 6 months)

-0,14
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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