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Securing and ensuring reliable transport of fragile chocolate products across Europe.
A player in the artisanal chocolate industry, specialized in the production of high-end products made from certified and responsibly sourced raw materials, is facing rapid expansion in its markets in France and Europe. Their goods, fragile and sensitive, required an extremely low damage rate and rigorous transport partner selection. Thanks to the expertise of a service provider offering a systematic 5-step verification and ongoing quality monitoring, distribution remains reliable, even during seasonal peaks.
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99,95%
98,2%
99,6%
Client profile & transport requirements
Business
Artisanal manufacturer of chocolates and confectionery made with certified cocoa; production site in Normandy; B2B deliveries to large retailers and e-commerce in France, Spain, Germany, and Italy.
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Volume & seasonality
Average of 11 shipments per month, with peaks during October-December (+43%)
Units & packaging
EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats, total shipment weight between 1,000 and 2,400 kg.
Delivery constraints
Same-day delivery, security cord for customs, all-risks insurance.
Targets
Eliminate delays, immediate access to POD/CMR
Objectives
98.27% of shipments delivered on time, all documents available on the DONE Space platform, transport cost reduction over 15%
Transport solution & execution
Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
St-Lô → Paris | 5x palette EU, 120x80 cm, 900 kg | VAN, Bâché | 8 h | 485 € |
St-Lô → Poitiers | 10x caisses personnalisées, 180x140x60 cm, 3 500 kg | Porteur | 10 h | 100 € |
St-Lô → Le Havre | 5x palette EU, 120x80 cm, 900 kg | VAN, Bâché, Hayon élévateur | 3 h | 445 € |
St-Lô → Valence | Chargement personnalisé, 230x180x160 cm, 1 100 kg | VAN, Hayon élévateur | 14 h | 734 € |
St-Lô → Alkmaar | 5x palette EU, 120x80 cm, 900 kg | VAN, Bâché | 14 h | 783 € |
St-Lô → Rotterdam | 2x palette EU, 120x80 cm, 300 kg | VAN, Bâché, Hayon élévateur | 13 h | 339 € |
Before/after (last 6 months)
Procedures & Risk Control
Strict 5-step carrier verification process with document checks and internal performance ranking
24/7 Track&Trace Team with continuous driver contact
Real-time shipment status updates via email & DONE Space platform
€300k CMR insurance included + all-risk cargo insurance with 1 click
Why trust us?
I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.
Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!
Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.
Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..
A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!
Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.
A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...
Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.
I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.
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37
European countries
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Order your transport and consider it DONE
Our team supports you every step of the way
Via e-mail or phone - within 12 minutes, during business hours (8am - 5pm)
