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Securing and ensuring reliable transport of fragile chocolate products across Europe.
CASE STUDY

Securing and ensuring reliable transport of fragile chocolate products across Europe.

A player in the artisanal chocolate industry, specialized in the production of high-end products made from certified and responsibly sourced raw materials, is facing rapid expansion in its markets in France and Europe. Their goods, fragile and sensitive, required an extremely low damage rate and rigorous transport partner selection. Thanks to the expertise of a service provider offering a systematic 5-step verification and ongoing quality monitoring, distribution remains reliable, even during seasonal peaks.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal manufacturer of chocolates and confectionery made with certified cocoa; production site in Normandy; B2B deliveries to large retailers and e-commerce in France, Spain, Germany, and Italy.

Volume & seasonality

Average of 11 shipments per month, with peaks during October-December (+43%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats, total shipment weight between 1,000 and 2,400 kg.

Delivery constraints

Same-day delivery, security cord for customs, all-risks insurance.

Targets

Eliminate delays, immediate access to POD/CMR

Objectives

98.27% of shipments delivered on time, all documents available on the DONE Space platform, transport cost reduction over 15%
8
 h
St-Lô→Paris transit time
485
 €
Example job price (Premium)
176
Number of transports in 2025
98.27%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
St-Lô
Paris
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
8
 h
485
 €
St-Lô
Poitiers
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
10
 h
100
 €
St-Lô
Le Havre
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
3
 h
445
 €
St-Lô
Valence
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
14
 h
734
 €
St-Lô
Alkmaar
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
14
 h
783
 €
St-Lô
Rotterdam
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
13
 h
339
 €
Paris
Poitiers
Le Havre
Valence
Alkmaar
Rotterdam
St-Lô

Before/after (last 6 months)

-0,09
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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