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Securing the distribution of premium fresh products to high-end restaurants in Île-de-France.
CASE STUDY

Securing the distribution of premium fresh products to high-end restaurants in Île-de-France.

A recognized leader in supplying high-end fruits and vegetables for top Parisian restaurants faced a logistics challenge of punctuality and freshness preservation. Reliable pickup times, fast delivery, and tight time slot management were essential to ensure quality up to the kitchens of serviced establishments. Thanks to 24/7 supervision, real-time tracking, and the provider’s commitment to punctuality and responsiveness, these requirements were fully under control, reinforcing the continuity of supply flow to starred chefs and luxury hotels.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist wholesaler in fresh fruits and vegetables for upscale restaurants; based in Île-de-France; daily deliveries to hotels, restaurants, and gourmet stores in the Paris region.

Volume & seasonality

An average of 19 shipments per month with peaks during April-July (+11%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment from 1,000 to 2,400 kg.

Delivery constraints

Narrow time windows (6 am–9 am and 2 pm–5 pm), security rope for customs, fast POD.

Targets

Trucks available on demand, immediate access to POD/CMR

Objectives

Average truck availability for 99.51% of orders, all documents available on the Done Space platform, transport cost reduction by over 20%
4
 h
Paris→Caen transit time
564
 €
Example job price (Premium)
158
Number of shipments in 2025
99.9%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Caen
2x palette EU, 120x80 cm, 300 kg
VAN
4
 h
564
 €
Paris
Reims
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
3
 h
50
 €
Paris
Paris
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
2
 h
350
 €
Paris
Dijon
2x palette EU, 120x80 cm, 300 kg
VAN
6
 h
327
 €
Paris
Maastricht
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
8
 h
423
 €
Paris
Barcelona
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
17
 h
942
 €
Caen
Reims
Paris
Dijon
Maastricht
Barcelona
Paris

Before/after (last 6 months)

-0,24
Cost per shipment
-5h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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