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Fast and secure pallet coffee deliveries for the HORECA sector.
CASE STUDY

Fast and secure pallet coffee deliveries for the HORECA sector.

A major player in coffee roasting, specializing in supplying cafés, hotels, and restaurants, needed to meet demand spikes while ensuring optimal protection of sensitive products. With 99.97% vehicle availability and a tailored fleet, DONE Deliveries enabled direct shipments with no reloading, drastically limiting risks of damage or delays throughout France. Transport security was reinforced to guarantee the freshness and integrity of goods delivered to client establishments.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Coffee roaster and supplier for professionals; major operations in Île-de-France; B2B deliveries to cafés, hotels, and restaurants in France and Europe.

Volume & seasonality

Average of 17 shipments per month with spikes during September-December period (+27%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total shipment weight from 1,200 to 2,400 kg.

Delivery constraints

Fixed loading times, security ropes for customs, all-risks insurance.

Targets

Reduce transit time by more than 4h, eliminate delays

Objectives

Average transit time 4-5h faster, 99.02% shipments delivered on time, transport costs reduced by more than 13%
14
 h
Châteaugiron→Annecy transit time
616
 €
Example job price (Premium)
173
Number of transports in 2025
99.02%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Châteaugiron
Annecy
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
14
 h
616
 €
Châteaugiron
Tarbes
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
26
 h
100
 €
Châteaugiron
Nice
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
19
 h
721
 €
Châteaugiron
Niort
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
5
 h
443
 €
Châteaugiron
Zwolle
5x palette EU, 120x80 cm, 900 kg
VAN
15
 h
602
 €
Châteaugiron
Antwerp
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
13
 h
297
 €
Annecy
Tarbes
Nice
Niort
Zwolle
Antwerp
Châteaugiron

Before/after (last 6 months)

-0,14
Cost per shipment
-5h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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