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Securing the delivery of fragile gourmet products to France and across Europe.
CASE STUDY

Securing the delivery of fragile gourmet products to France and across Europe.

A premium food specialist, this supplier manages sensitive product ranges such as coffee, specialty tea, and truffles, requiring a high level of logistics reliability. Their main challenges: limiting risk of damage and ensuring B2B delivery compliance, especially during activity peaks or shipments to distributors in France and neighboring countries. Thanks to a rigorous carrier screening process and a 99.96% damage-free delivery rate, DONE Deliveries has provided the expected security and traceability.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Supplier of gourmet food products (coffee, teas, truffles); based in Nouvelle-Aquitaine; B2B distribution to retailers and restaurants in France, Belgium, and Switzerland.

Volume & seasonality

Average of 8 shipments per month with peaks during November-January period (+24%)

Units & packaging

EU pallets 120x80 cm, 10 units per shipment, lashing straps and corner protections, total shipment weight between 800 and 2,400 kg.

Delivery constraints

Night delivery, tail lift + pallet jack, GPS tracking.

Targets

Enable transport visibility, immediate access to POD/CMR

Objectives

Transport tracking and email notifications on the DONE Space platform, all documents available in DONE Space, transport cost reduction of over 8%
25
 h
Brive-la-Gaillarde→Lorient transit time
1065
 €
Example job price (Premium)
101
Number of transports in 2025
99.03%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Brive-la-Gaillarde
Lorient
8x palette EU, 120x80 cm, 5 100 kg
Porteur
25
 h
1065
 €
Brive-la-Gaillarde
Auxerre
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
8
 h
50
 €
Brive-la-Gaillarde
Troyes
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
9
 h
406
 €
Brive-la-Gaillarde
Marseille
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
11
 h
655
 €
Brive-la-Gaillarde
Barcelona
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
10
 h
682
 €
Brive-la-Gaillarde
Duisburg
2x palette EU, 120x80 cm, 300 kg
VAN
17
 h
497
 €
Lorient
Auxerre
Troyes
Marseille
Barcelona
Duisburg
Brive-la-Gaillarde

Before/after (last 6 months)

-0,13
Cost per shipment
-3h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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European countries

We deliver across the whole of Europe.
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