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Securing B2B distribution of cultural and high-tech products in mass retail with a minimal damage rate.
CASE STUDY

Securing B2B distribution of cultural and high-tech products in mass retail with a minimal damage rate.

A major distributor of cultural, multimedia, technical, and care products, this retail specialist manages the supply of thousands of food and specialty sales outlets. During peak periods, the reliability of transporting heterogeneous, fragile, or high-value pallets was crucial to avoid disruptions or damage. Through rigorous carrier selection and tracking of every delivery, our team achieved a damage-free delivery rate of 99.96%, enabling smooth stock management throughout France and neighboring countries.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of cultural, technical, and hygiene products for mass retail; based in Provence-Alpes-Côte d’Azur; B2B supplies to hypermarkets and specialist chains in France and Belgium.

Volume & seasonality

Average of 22 shipments per month with peaks during September–December (+26%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment between 900 and 2,100 kg.

Delivery constraints

Fixed loading times, loading assistance, fast POD.

Targets

Enable transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications via the DONE Space platform, average truck availability at 99.69% of orders placed, over 15% reduction in transport costs
26
 h
Rennes→Tarbes transit time
934
 €
Example job price (Premium)
146
Number of shipments in 2025
99.91%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Rennes
Tarbes
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
26
 h
934
 €
Rennes
Bordeaux
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
10
 h
100
 €
Rennes
Amiens
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
8
 h
680
 €
Rennes
Brest
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
4
 h
598
 €
Rennes
Dietzenbach
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
16
 h
582
 €
Rennes
Waterloo
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
11
 h
737
 €
Tarbes
Bordeaux
Amiens
Brest
Dietzenbach
Waterloo
Rennes

Before/after (last 6 months)

-0,09
Cost per shipment
-5h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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We deliver across the whole of Europe.
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