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Securing sensitive deliveries for the HVAC industry in Hauts-de-France.
CASE STUDY

Securing sensitive deliveries for the HVAC industry in Hauts-de-France.

A HVAC company specialized in the installation and maintenance of thermal and air conditioning equipment must regularly deliver large technical components in Pas-de-Calais and nearby areas. Their shipments require perfectly controlled logistics to prevent damage and guarantee punctuality. By relying on rigorous carrier verification and an undamaged delivery rate of 99.97%, our transport team ensures product protection and supply security to worksites and client locations.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in installation and maintenance of heating and air conditioning equipment; based in the Lens-Arras area, operating across northern France.

Volume & seasonality

Average of 12 shipments per month with peaks during October–February (+33%)

Units & packaging

Custom cargo 250x160x120 cm, 2 to 3 units per shipment, total weight per shipment between 1,200 and 2,800 kg, secured with tie-down straps and corner protectors.

Delivery constraints

Narrow time windows (8–10 a.m. and 1–3 p.m.), tail lift + pallet truck, fast POD.

Targets

Enable transport visibility, immediate access to POD/CMR

Objectives

Transport tracking and email notifications on the DONE Space platform, all documents are available on the DONE Space platform, transport cost reduction of over 12%
10
 h
Arras→Angers transit time
100
 €
Example job price (Premium)
190
Number of transports in 2025
99.52%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Arras
Angers
5x palette EU, 120x80 cm, 900 kg
VAN
10
 h
100
 €
Arras
Troyes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
6
 h
513
 €
Arras
Tarbes
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
17
 h
583
 €
Arras
Rodez
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
14
 h
825
 €
Arras
Hamburg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
13
 h
415
 €
Arras
Willebroek
8x palette EU, 120x80 cm, 5 100 kg
Porteur
6
 h
443
 €
Angers
Troyes
Tarbes
Rodez
Hamburg
Willebroek
Arras

Before/after (last 6 months)

-0,25
Cost per shipment
-5h
Shorter average transit time
99.97%
Undamaged delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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