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Securing the delivery of fragile technical equipment for the HVAC sector in Alsace.
CASE STUDY

Securing the delivery of fragile technical equipment for the HVAC sector in Alsace.

Active in the design and installation of heating, ventilation, and air conditioning systems, this construction specialist sought to make the delivery of its sensitive equipment more reliable, often subject to strict handling requirements. Thanks to a rigorous carrier verification process and an undamaged delivery rate of 99.97%, DONE Deliveries secured the transport of technical equipment throughout the Grand Est region, protecting goods at every stage.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Company specializing in HVAC equipment (heating, ventilation, air conditioning); core operations based in Strasbourg; provides tailor-made solutions for professionals throughout Alsace.

Volume & seasonality

Average of 25 shipments per month, with peaks during June–September (+17%)

Units & packaging

Custom goods 260x150x120 cm, secured by lashing straps and corner protection. Total shipment weight ranges from 1,400 to 4,800 kg.

Delivery constraints

Same-day delivery, unloading assistance, fast POD.

Targets

Immediate access to POD/CMR, trucks available on demand

Objectives

All documents are available on the DONE Space platform, average truck availability at 99.63% of orders placed, transport costs reduced by over 16%
17
 h
Strasbourg→Lorient transit time
1067
 €
Example job price (Premium)
169
Number of shipments in 2025
99.56%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Strasbourg
Lorient
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
17
 h
1067
 €
Strasbourg
Arras
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
8
 h
50
 €
Strasbourg
Annecy
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
9
 h
494
 €
Strasbourg
Nancy
2x palette EU, 120x80 cm, 300 kg
VAN
3
 h
258
 €
Strasbourg
Cologne
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
7
 h
348
 €
Strasbourg
Frankfurt am Main
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
7
 h
502
 €
Lorient
Arras
Annecy
Nancy
Cologne
Frankfurt am Main
Strasbourg

Before/after (last 6 months)

-0,11
Cost per shipment
-3h
Shorter average transit time
99.97%
Undamaged delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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