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Ensure vehicle availability to meet the urgent logistics needs of HVAC professionals.
CASE STUDY

Ensure vehicle availability to meet the urgent logistics needs of HVAC professionals.

A major player in the HVAC sector, specialized in maintenance and installation of equipment for professional kitchens, faces requirements for rapid shipments to its worksites and B2B clients. Managing activity peaks and urgent interventions required the ability to organize loading and delivery within very tight timeframes, without compromising reliability. Thanks to a vehicle availability rate of 99.97%, the transport solution enabled fast responses, even for last-minute requests, anywhere in France.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

HVAC and energy specialist; main activity based in Rhône-Alpes; B2B operations and deliveries throughout France.

Volume & seasonality

Average of 17 shipments per month with peaks during March-June period (+31%)

Units & packaging

Custom goods 320x160x120 cm secured by lashing straps and corner protectors, weight per shipment between 2,400 and 6,200 kg.

Delivery constraints

Narrow time windows (8 am–10 am and 1 pm–3 pm), tail lift, all-risk insurance.

Targets

Enable visibility of transport, reduce transit time by over 2 hours

Objectives

Transport tracking and email notifications on the DONE Space platform, faster average transit by 4-10h, reduction of transport costs by more than 19%
26
 h
Annecy→Cholet transit time
100
 €
Example job price (Premium)
82
Number of transports in 2025
98.33%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Annecy
Cholet
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
26
 h
100
 €
Annecy
Lille
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
12
 h
861
 €
Annecy
Niort
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
13
 h
461
 €
Annecy
Nancy
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
8
 h
703
 €
Annecy
Brussels
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
13
 h
792
 €
Annecy
Leverkusen
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
14
 h
798
 €
Cholet
Lille
Niort
Nancy
Brussels
Leverkusen
Annecy

Before/after (last 6 months)

-0,21
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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