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Damage-free HVAC equipment deliveries, guaranteed for installers in the West region.
CASE STUDY

Damage-free HVAC equipment deliveries, guaranteed for installers in the West region.

As a specialist in installing thermal and air conditioning equipment with tailor-made solutions in Western France, this professional must secure the transport of technical and sometimes fragile goods to their worksites and local partners. Through a rigorous carrier verification process and complete traceability, the logistics provider ensures a 99.97% damage-free delivery rate, reducing the risks of disputes and operational disruptions during peak seasonal periods.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Installer of heating and air conditioning equipment; based in Mayenne; operations and supplies mainly in the Pays de la Loire region.

Volume & seasonality

Average of 8 shipments per month with peaks during May-September (+43%)

Units & packaging

Custom goods 260x150x120 cm with securing straps and corner protectors, total shipment weight between 1,200 and 4,800 kg.

Delivery constraints

Night delivery, tail lift, fast POD.

Targets

Reduce transit time by more than 3 hours, provide transport visibility

Objectives

Average transit time faster by 4-5 hours, transport tracking and email notifications through the done space platform, transport cost reduction of more than 9%
12
 h
Laval→Montauban transit time
50
 €
Example job price (Premium)
204
Number of shipments in 2025
98.64%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Laval
Montauban
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
12
 h
50
 €
Laval
Orleans
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
4
 h
520
 €
Laval
Perpignan
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
16
 h
546
 €
Laval
Poitiers
5x palette EU, 120x80 cm, 900 kg
VAN
5
 h
512
 €
Laval
Malaga
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
54
 h
1653
 €
Laval
Willebroek
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
11
 h
390
 €
Montauban
Orleans
Perpignan
Poitiers
Malaga
Willebroek
Laval

Before/after (last 6 months)

-0,23
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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