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Ensuring availability for urgent HVAC installations in commercial buildings.
CASE STUDY

Ensuring availability for urgent HVAC installations in commercial buildings.

A specialist in installing heating, air conditioning, and heat pump solutions faces strong seasonality and sudden surges in demand for its HVAC system flows. The main challenge was to ensure continuous logistics coverage, even for last-minute orders for sites in Normandy and the Paris region. With a vehicle availability rate of 99.98%, the provider was able to arrange loading on the same day or the next, thus avoiding delays and ensuring installations ran smoothly.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Installer of HVAC and thermodynamic solutions for residential and commercial buildings; operations based in Rouen with deployment in Normandy and Île-de-France.

Volume & seasonality

An average of 21 shipments per month with peaks during May-September (+22%)

Units & packaging

Custom goods 260x150x120 cm, secured with lashing straps and corner protectors, total shipment weight ranging between 1,200 and 3,800 kg.

Delivery constraints

Same-day pickup, tail lift + pallet jack, delivery with mandatory prior call.

Targets

Eliminate delays, immediate access to POD/CMR

Objectives

98.34% of shipments delivered on time, all documents available on the DONE Space platform, transport cost reduction of more than 13%
25
 h
Rouen→Colmar transit time
100
 €
Example job price (Premium)
173
Number of transports in 2025
98.34%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Rouen
Colmar
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
25
 h
100
 €
Rouen
Le Mans
2x palette EU, 120x80 cm, 300 kg
VAN
4
 h
600
 €
Rouen
Mulhouse
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
12
 h
426
 €
Rouen
Lorient
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
8
 h
784
 €
Rouen
Antwerp
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
7
 h
628
 €
Rouen
 Cottbus
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
20
 h
575
 €
Colmar
Le Mans
Mulhouse
Lorient
Antwerp
 Cottbus
Rouen

Before/after (last 6 months)

-0,2
Cost per shipment
-3h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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