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Ensuring logistics consistency for the HVAC and sanitary engineering sector.
CASE STUDY

Ensuring logistics consistency for the HVAC and sanitary engineering sector.

A specialist installer in HVAC solutions, plumbing, and smoke extraction, this company supports tertiary and industrial projects with flows that demand punctuality and security. The challenges: deliver technical equipment and sensitive materials onsite with high reliability, while ensuring visibility at every stage. Thanks to 24/7 tracking, proactive notifications, and a dedicated Track & Trace team, deadlines are managed and total supervision guarantees expected performance in Paris and Île-de-France.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in the installation of HVAC, plumbing, and smoke extraction systems; based in Asnières-sur-Seine; operations in the tertiary and industrial sector in Île-de-France.

Volume & seasonality

Average of 21 shipments per month with peaks during June-September period (+44%)

Units & packaging

Custom goods 260x150x120 cm secured with tie-down straps and corner protectors, total shipment weight between 2,200 and 6,000 kg.

Delivery constraints

Narrow time windows (7 a.m.–10 a.m. and 1 p.m.–5 p.m.), tail lift + pallet truck, all-risk insurance.

Targets

Trucks available on demand, reduction of transit time by over 3 hours

Objectives

Average truck availability at 99.67% of orders placed, average transit time faster by 4–11 hours, transport cost reduction by over 9%
9
 h
Pontoise→Colmar transit time
50
 €
Example job price (Premium)
166
Number of transports in 2025
99.62%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Pontoise
Colmar
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
9
 h
50
 €
Pontoise
Grenoble
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
24
 h
1572
 €
Pontoise
Poitiers
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
7
 h
701
 €
Pontoise
Marseille
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
14
 h
601
 €
Pontoise
Girona
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
17
 h
596
 €
Pontoise
Turin
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
14
 h
478
 €
Colmar
Grenoble
Poitiers
Marseille
Girona
Turin
Pontoise

Before/after (last 6 months)

-0,09
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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