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Securing the delivery of designer office furniture on pallets to Western Europe.
CASE STUDY

Securing the delivery of designer office furniture on pallets to Western Europe.

A specialist in office layout with modular and acoustic furniture, this manufacturer needed to guarantee the protection and punctuality of its B2B shipments to distributors and installers across several countries for bulky and sensitive products. DONE Deliveries implemented direct deliveries without reloading, selecting suitable vehicles, and coordinating every stage to minimize risks of delay and damage, especially to France, Belgium, and Germany.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Designer and manufacturer of professional office furniture; main site in the Lyon region; coverage in France, Belgium, Germany, Switzerland.

Volume & seasonality

An average of 21 shipments per month, with peaks during March-June (+25%)

Units & packaging

Custom goods 260x150x120 cm, secured with tie-down straps and corner protectors, an average of 6 units per shipment, total weight per shipment between 1,600 and 4,200 kg.

Delivery constraints

Fixed delivery times, safety cord for customs, all-risk insurance.

Targets

Immediate access to POD/CMR, eliminate delays

Objectives

All documents available on the DONE Space platform, 99.55% shipments delivered on time, transport cost reduction over 19%
4
 h
Marcq-en-Barœul→Rouen transit time
50
 €
Example job price (Premium)
145
Number of shipments in 2025
99.55%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Marcq-en-Barœul
Rouen
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
4
 h
50
 €
Marcq-en-Barœul
Le Mans
16x palette EU, 120x80 cm, 7 400 kg
Porteur
10
 h
100
 €
Marcq-en-Barœul
Tourcoing
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
1
 h
150
 €
Marcq-en-Barœul
Valence
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
13
 h
800
 €
Marcq-en-Barœul
Maastricht
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
4
 h
309
 €
Marcq-en-Barœul
Magdeburg
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
13
 h
726
 €
Rouen
Le Mans
Tourcoing
Valence
Maastricht
Magdeburg
Marcq-en-Barœul

Before/after (last 6 months)

-0,22
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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European countries

We deliver across the whole of Europe.
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