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Securing the delivery of sensitive products across Europe through a rigorous selection of carriers.
CASE STUDY

Securing the delivery of sensitive products across Europe through a rigorous selection of carriers.

Manufacturer specialized in alternative tobacco solutions and e-liquids requiring a high level of security and traceability. This professional, focused on regular shipments of delicate, high-value goods, sought to increase the reliability of its B2B distributions in the face of damage risks and the complexity of the European market. Thanks to an extensive carrier verification process and expert support, the provider achieved a damage-free delivery rate of 99.97%, optimizing distribution to France, Belgium, and the Iberian Peninsula.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

French manufacturer of e-liquids and flavorings for vaping; production site in Paris; B2B deliveries to specialized distributors in France, Benelux, and Spain.

Volume & seasonality

Average of 9 shipments per month with peaks during March-June period (+38%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured by lashing straps and non-slip mats, total weight per shipment between 1,000 and 2,200 kg.

Delivery constraints

Same-day pickup, security seal for customs, GPS tracking.

Targets

Enable transport visibility, immediate access to POD/CMR

Objectives

Transport tracking and e-mail notifications via the DONE Space platform, all documents available on DONE Space platform, transport cost reduction by more than 18%
2
 h
Marne-la-Vallée→Chartres transit time
415
 €
Example job price (Premium)
108
Number of transports in 2025
99.54%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Marne-la-Vallée
Chartres
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
2
 h
415
 €
Marne-la-Vallée
Rodez
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
12
 h
780
 €
Marne-la-Vallée
Le Mans
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
7
 h
576
 €
Marne-la-Vallée
Nantes
5x palette EU, 120x80 cm, 900 kg
VAN
7
 h
667
 €
Marne-la-Vallée
Rome
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
23
 h
914
 €
Marne-la-Vallée
Girona
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
16
 h
931
 €
Chartres
Rodez
Le Mans
Nantes
Rome
Girona
Marne-la-Vallée

Before/after (last 6 months)

-0,14
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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