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Securing the rapid supply of home appliance spare parts across France and Portugal.
CASE STUDY

Securing the rapid supply of home appliance spare parts across France and Portugal.

A player in the distribution sector for spare parts for home and garden equipment was facing major logistics challenges ensuring reliable, fast, and damage-free B2B order shipping. Facing regular demand peaks and the requirements of direct deliveries to outlets in France and Portugal, our transport team implemented direct flow solutions, without reloads, selecting appropriate vehicles based on volume to secure goods and minimize delays.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist distributor of home appliance spare parts and garden equipment; main site in the Paris region; B2B deliveries to France and Portugal.

Volume & seasonality

Average of 23 shipments per month with peaks during March-June period (+45%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment between 1,000 and 2,500 kg.

Delivery constraints

Narrow time slots (8 am–12 pm and 1 pm–5 pm), safety cord for customs, all-risk insurance.

Targets

Reduction in transit time by more than 4h, immediate access to pod/cmr

Objectives

Average transit 4-6h faster, all documents available on the Done Space platform, transport cost reduction of more than 8%
1
 h
Paris→Paris transit time
50
 €
Example job price (Premium)
134
Number of transports in 2025
99.25%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Paris
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
1
 h
50
 €
Paris
Le Havre
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
4
 h
465
 €
Paris
Bourges
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
4
 h
468
 €
Paris
Mulhouse
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
11
 h
839
 €
Paris
Milan
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
14
 h
737
 €
Paris
Getafe
5x palette EU, 120x80 cm, 900 kg
VAN
22
 h
1204
 €
Paris
Le Havre
Bourges
Mulhouse
Milan
Getafe
Paris

Before/after (last 6 months)

-0,25
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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