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Securing the transport of fresh food products for collective catering, without compromising on punctuality.
CASE STUDY

Securing the transport of fresh food products for collective catering, without compromising on punctuality.

Food product distributor for the catering industry, facing challenges with sensitive goods management and demanding requirements for consistency and delivery deadlines. Activity fluctuations, the need for a controlled cold chain, and delivery punctuality were major issues. With the support of a specialized provider, the logistics organization gained in reliability, efficiency, and flexibility, achieving a 99.96% vehicle availability rate, even during peak seasons, throughout France.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of fresh and frozen food products; operations based in the Lyon area; supplies restaurants and canteens in France.

Volume & seasonality

Average of 13 shipments per month with peaks during the September–December period (+16%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with anti-slip mats and tie-down straps, total shipment weight between 1,200 and 2,800 kg.

Delivery constraints

Same-day pickup, customs security cord required, delivery with mandatory advance call.

Targets

Enable transport visibility, trucks available on demand

Objectives

Transport monitoring and email notifications via the DONE Space platform, average truck availability for 99.62% of orders, over 10% reduction in transport costs
25
 h
Lille→Poitiers transit time
100
 €
Example job price (Premium)
116
Number of shipments in 2025
99.0%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Lille
Poitiers
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
25
 h
100
 €
Lille
Rennes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
9
 h
50
 €
Lille
Chartres
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
7
 h
592
 €
Lille
Limoges
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
25
 h
1180
 €
Lille
Berlin
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
15
 h
478
 €
Lille
Cologne
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
6
 h
524
 €
Poitiers
Rennes
Chartres
Limoges
Berlin
Cologne
Lille

Before/after (last 6 months)

-0,15
Cost per shipment
-4h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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